F.A.Q
Order & Payment
How do I place an order?
Orders can be placed directly through our website. Simply add items to your cart and proceed to checkout.
What payment methods do you accept?
We accept major credit cards and other secure online payment methods, including cash, check, and ACH transfers.
Can I place bulk or wholesale orders?
Yes. For large orders exceeding three pallets, please contact us in advance so we can assist with pricing and logistics.
Do you offer custom pricing for business customers?
Yes. We provide customized pricing based on your business needs and order volume — the more you purchase, the more you save.
Can I modify or cancel my order after placing it?
Yes. You are free to modify or cancel your order before it has been processed or shipped. Please contact us as soon as possible for assistance.
Shipping & Delivery
How long does shipping take?
Once we receive your order, it will be processed on the next business day. Delivery time may vary depending on location and carrier.
Do you offer local pickup?
Yes, we offer same-day local pickup. Please leave a note in the order details at checkout, and we will prepare your order accordingly.
Do you deliver to businesses?
Yes, we deliver to both businesses and individual customers.
Is free shipping available?
Yes, we offer free shipping. Terms and conditions may apply depending on order size and delivery location.
How do I track my order?
Once your order has been shipped, we will provide a tracking number so you can monitor delivery status.
Products
Are your products eco-friendly or compostable?
Yes, we offer a wide range of eco-friendly and compostable products designed to support sustainable business operations.
Do you offer product samples?
Yes, product samples are available at our warehouse. Feel free to visit us or contact us in advance to arrange a sample viewing.
How can I see product specifications?
Product specifications can be found on each product page. If you need additional details, please contact our team for assistance.
Are items sold by case or individually?
We offer both options depending on the product. Please check the product page for specific packaging details.
Returns & Refunds
What is your return policy?
We offer free exchanges or returns for items that arrive damaged or if products are missing from your order. Please contact us as soon as possible so we can assist you.
What if my order arrives damaged?
If your order arrives damaged, please contact us with photos and order details. We will arrange a refund or exchange once the return has been received and verified.
Can I exchange items?
Yes, exchanges are available. Please contact our support team to start the process.
Business Accounts
Can I create a business account?
Yes. If you are an existing customer, please contact us and we will assist you in setting up your business account.
Do you offer special pricing for registered customers?
Yes. We provide competitive and customized pricing for qualified business customers and high-volume clients.
How do I apply for wholesale pricing?
Please contact us for more information. Our team will review your business needs and provide appropriate pricing options.
Do you offer tax-exempt accounts?
Yes. If you have a valid seller’s permit or resale certificate, sales tax can be waived. Please provide the required documentation so we can update your account accordingly. Sales tax exemption will be applied after verification of valid documentation.
Contact Methods
Phone:
Address